How does your work fit in with the other focus areas of the broader Digital & Transformation Organization?
Every digital solution that we deliver brings in the best of our core capabilities across experience, platforms, data, analytics, digital services, automation, and process, executing to clear, measurable business outcomes. In addition we drive the overall strategy for D&TO, as well as lead initiatives to further digital literacy within HP. A lot of us came from different parts of the organization, and we’re now trying to steer this ship together. We all believe in striving to be a teeny bit better than yesterday, and we also aim to bring a human element to everything we do because, ultimately, we’re trying to solve human problems.
Can you tell us about how digital transformation affects HP employees?
We are focused on resolving high-frequency pain points raised by our employees, including systematically automating and simplifying repetitive processes, providing access to best-in-class workplace devices and tools, and fostering digital ways of working. We’re literally enabling the workforce to do what they do best every single day.
What does success look like for the Digital & Transformation Organization?
The primary goal of any digital transformation is to enable faster innovation, higher agility, seamless experiences, and connected processes, delivering superior business outcomes and higher customer satisfaction at radically lower cost curves—in essence, faster, better, cheaper. This is a multiyear journey. In a year or so, if we can strengthen our foundation with a standardized, reusable set of “digital building blocks” across experiences, insights, and processes and have delivered on our growth agenda, that would be a great step.