Ridership on public transportation in New York and London is down more than 30% from pre-pandemic levels. Cafés and bars in urban centers where office workers grab a coffee or a happy hour drink are quiet on Mondays and Fridays, when most hybrid employees work from home. With fewer people window shopping during breaks or after work, foot traffic near retail stores in metropolitan areas is down 20%. And cities like Tokyo, Penang, and Seoul are mobile hubs for digital nomads who work untethered from an office altogether.
The global shift to remote and hybrid work is permanent. This shift has led to a sea change that extends well beyond work itself. Terms like the Great Resignation, the Great Reshuffling, and quiet quitting have entered the lexicon, revealing changes in peoples’ attitudes about where and how they work and the broader, global implications that come with them. In its largest workplace study to date, HP commissioned a global survey of more than 15,500 knowledge workers, IT decision makers, and business leaders around the world and across a range of different businesses and industries to better understand the human element behind these changes. Beyond looking at where or how people work, the Work Relationship Index survey seeks to reveal how people feel about work today.
The biggest takeaway: The world’s relationship with work is strained, and its effects are pervasive, on everything from productivity to personal relationships to mental and physical health.
Among knowledge workers surveyed, only 27% said they have a healthy relationship with work, and 57% agreed that now is a pivotal time to redefine our relationships with work.